Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
Shipping Rate : Conditional Free : $26 will be charged for shipping, if your order amount is less than $120.
Delivery Time : 5 - 10 days
Shipping
1. Free shipping for purchases over $120
2. How fast is your shipping?
Most of our orders are shipped within 2 business days of purchase from our Korea warehouse, pending availability and credit verification.
3. Orders are shipped within 48 hours on average from Monday to Friday.
Method
Cost
Estimated Arrival
Free standard
Free
2-4 weeks
(10days in U.S standard)
Express $26.00 USD 3-7 business days
(3 days in U.S standard)
*after dispatch of your order.
Shipping of orders on business days (Monday to Friday).
We do not take responsibility for any shipping delay.
During new collection launches and promotions, your orders might experience some slight delays.
Returns
1. How do I return an order?
No worries, you have 10 days after receiving your order to change your mind and return your items.
Products will need to be returned unopened and in their original packaging.
2. RETURNS BY MAIL
You will be responsible for the return costs (Free Shipping :52USD Express Shipping 30USD)
The return limit does not include the transit time (only the return request and the expedition) so you don’t need to opt for an express delivery option.
In your account, « My returns », select the order and the item(s) you wish to return.
Once your request has been submitted, you will receive a confirmation email with a return form. Print the return form and insert it in your package.
Return the package to the following address:
SUI GOUACHE
+82 10 4033 9323
513, D-dong, 5, Chungmin-ro, Songpa-gu, Seoul, Republic of Korea
Your return form is essential in order to identify your package and process your refund.
Once we've received your order, your refund will be processed within 10 business days, you'll be alerted via email.
1. Address for returns and exchanges: - [05841] 서울특별시 송파구 충민로 5 (문정동) 송파한화오벨리스크 D-513
2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit: Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements: If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.” The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit: Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
SUI GOUACHE
Sui Gouache, made by Illlustrator Sui, is opaque watercolor paint.
While watercolor boasts its transparency and fluidity,
Gouache’s charm lies in its thick opaqueness with its calm color and matte finish.
Uniqueness of gouache mesmerized me and eventually led me
to launch my own collection and write book about gouache.
Whenever I look at Claude Monet, master of color and light, ‘Water Lilies’ series,
I start to wonder, “How did he reflect such beautiful color?”
To convey beauty of the color,
I made paint that anyone can easily enjoy sensuous mixture of various color.
Contact. +82 10.4033.9323
Mon-Fri 11am-5pm / Sat Sun Holiday OFF
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